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My iCloud is Greyed Out in Settings, how do I fix it?

iCloud greyed out on iPhone and iPad

By SK 30 comments Last updated November 29, 2019

Recently, did you update your iOS or change your Apple ID and password only to discover that iOS greyed out your iCloud Settings? Visiting your Settings App on your iPad, iPhone, or iPod Touch and when you tap your Apple ID, iCloud, or iTunes & App Store settings, they show up as greyed out, so you can not change them. If so, you are not alone!

Several users have reported that iCloud option in Settings on iPhone/iPad/iPod is greyed out or otherwise inaccessible and does not work.

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  • Why you should always update using iTunes and not iCloud

Check Apple System Status Apple System Status on an iPhone with lots of problems

A possible cause is Apple’s own servers. So before troubleshooting, check whether iCloud is working normally (or experiencing issues) on the Apple System Support page.

To see specific issues, tap the Plus Sign (+) and scan those issues for anything listing iCloud as experiencing problems. Apple System Status iCloud Issues

Why is my iCloud greyed out? Troubleshooting guide

Update your iOS

Make sure that you are currently running the latest version of iOS on your device.

  • Go to Settings > General > Software Update to check How to Update iOS
  • Or plug your device into a computer with iTunes and select Check for Update

Check for any installed security certificates or profiles

If you use a VPN or your employer or school manages your device, it’s likely there is a device management profile or security certificate stored on your device. Apple calls this a supervised device.

When your iPhone, iPad, or iPod touch is supervised, the organization which owns your device can choose to install a configuration profile that controls what features your device has access to.

Configuration profiles files contain settings that allow an employer to restrict or limit and manage employees’ devices, including things like network settings, email and exchange accounts, passcode options, restrict access to device features, and other things.

How to check if your iPhone, iPad, or iPod is supervised

  1. Open Settings
  2. Look for a message at the top of your screen, letting you know this device is supervised and managed
  3. For iOS 9 and below, find the supervision message in Settings > General > About
  4. Tap Settings > General > Profiles (may also be called Device Management, Profile Management, or Profile & Device Management)Profiles and Device Management on iPhone
  5. If a profile is installed, tap on it to see its details and what restrictions are set

Even some apps install configuration profiles to monitor data–Apple removed most of these apps from the App Store but they might still be on your device.

Delete apps that install configuration profiles

  • Press and hold on the app until it jiggles
  • Then tap the X in the upper-left corner to delete it
  • If you see the message, “deleting this app will also delete its data,” tap Delete Delete Stock Apps iOS 10 to speed performance

Delete configuration profiles

  • Go to Settings > General > Profiles (may also be called Device Management, Profile Management, or Profile & Device Management)
  • Tap the profile name
  • Chooose Remove Profile or Delete Profile How To remove a profile from an iPhone or iPad
  • If asked, enter your device passcode, then tap Delete
  • Restart your device

Turn Cellular Data on

Try Airplane Mode

  • Toggle Airplane Mode on, wait a few moments and toggle it back off
  • The easiest way to toggle Airplane Mode is via Control Center

Look at iCloud Backup settings

  • Go to Settings > Apple ID Profile > iCloud > iCloud BackupHow to Downgrade iOS10 to iOS9 on iPhone
  • If the status says, “Restoring apps from Backup” try to cancel or wait for all your apps to restore (this may take some time.)
  • Once it completes, your iCloud should work normally and no longer show up as greyed out

Check for restrictions

If turning off Restrictions didn’t work, try turning Screen Time (for iOS 12 and above) off temporarily

  • Go to Settings > Screen Time and scroll all the way down to locate Turn Off Screen Time turn off screen time
  • Tap that an enter your screen time passcode to disable this feature
  • If you can’t remember your screen time passcode, check out this article for tips on resetting Screen Time’s passcode

Reset your network’s settings

  • Go to Settings > General > Reset > Reset Network Settings How To Fix Messages and iMessage Problems in iOS 11
  • This action also resets WiFi networks and passwords, cellular settings, and VPN and APN settings that you used before

Reset All Settings

  • Go to Settings > General > Reset > Reset All Settings%%AppleID%% Error on App Store, FixUse Reset All Settings to bypass this error
  • This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms. Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility features back to factory defaults. So you need to reconfigure these settings once your iPhone or iDevice restarts.

Log Out of Your Apple ID (if possible)

  • Sometimes, you need to kick start your device by logging out of your Apple ID and then logging back in. Go to Settings > Apple ID Profile and scroll all the way down to Sign Out iMessage Displays The Wrong Phone Number, fix
  • You need to temporarily turn off Find My iPhone (iPad or iPod) to sign out of your Apple ID

We hope that these tips helped you get iCloud working again. Let us know in the comments if you found something else that worked!

sudz - apple

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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